Welcome to www.cxmold.com (the “Website”). This Website is operated by Chuang Xiang Precision(CX MOLD) (“we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our Website, contact us, or use our services related to mold manufacturing, injection molding, product development, and related solutions.

By accessing or using this Website, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• Visiting and browsing our Website;
• Contacting us through inquiry forms, email, or other communication channels;
• Requesting quotations, technical support, or product information;
• Submitting project-related materials or business inquiries.

This Privacy Policy does not apply to third-party websites or services linked from our Website. We encourage you to review the privacy policies of any third-party websites you visit.

2. Information We May Collect

To provide better services and respond to your inquiries, we may collect the following types of information:

2.1 Information You Provide to Us

When you contact us or request our services, we may collect:

• Name;
• Company name;
• Email address;
• Phone number;
• Business information;
• Project requirements;
• Product specifications;
• Engineering drawings, CAD files, 3D models, or technical documents you voluntarily submit.

2.2 Information Automatically Collected

When you visit our Website, we may automatically collect certain technical information, including:

• IP address;
• Browser type;
• Operating system;
• Device information;
• Pages visited;
• Visit time and duration;
• Website usage statistics.

This information helps us improve website performance, security, and user experience.

3. How We Use Your Information

We may use your information for the following purposes:

• Responding to your inquiries and quotation requests;
• Providing mold manufacturing, injection molding, and related services;
• Communicating with you regarding projects and technical requirements;
• Evaluating project feasibility and preparing quotations;
• Improving our Website, products, and services;
• Maintaining website security and preventing unauthorized activities;
• Complying with applicable laws and regulations.

We will only use your information for legitimate business purposes related to our services.

4. Protection of Technical and Business Information

We understand the importance of protecting customer intellectual property and confidential information.

Any technical materials you provide, including:

• Product drawings;
• CAD files;
• 3D models;
• Engineering documents;
• Project specifications;
• Business information;

will be treated as confidential and used only for purposes related to project evaluation, quotation preparation, manufacturing, and service delivery.

We will not publicly disclose, sell, or distribute your confidential technical information to unrelated third parties without your permission, unless required by law.

5. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to:

• Improve website functionality;
• Remember user preferences;
• Analyze website traffic;
• Enhance user experience.

You may disable cookies through your browser settings. However, some features of the Website may not function properly if cookies are disabled.

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share your information only in the following circumstances:

• When you provide explicit consent;
• When necessary to provide requested services;
• When working with trusted service providers or business partners under confidentiality obligations;
• When required by law, court order, or government authority;
• To protect our legal rights, customers, or public safety.

Any third party receiving your information will be required to handle it appropriately and securely.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information, including:

• Access control procedures;
• Network security measures;
• Internal confidentiality policies;
• Secure data management practices.

Although we take reasonable steps to protect your information, no method of Internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of your personal information;
• Withdraw consent where applicable;
• Ask how your information is processed.

To exercise these rights, please contact us using the information provided below.

9. Children’s Privacy

Our Website and services are intended for business users and adults.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our business practices, services, or legal requirements.

Any updates will be posted on this page with the revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Thank you for visiting www.cxmold.com.
We are committed to protecting your privacy and maintaining the confidentiality of your information.